Has Internet Shopping Changed the Customer Service Experience?
The internet has revolutionised shopping, giving us access to an inconceivably wide range of goods and services. With just the click of a button you can compare prices and products. Order items from around the globe and have them delivered direct to your door. However, this convenience comes at a price, and all too often results in less than satisfactory customer service. For a company that delivers both great customer service and quality products you could try sites including https://www.ejmenswear.com/shop-clothing/polos who provide items like a Long-sleeved shirt, shorts and general menswear.
The recent annual Consumer Action Monitor report revealed that customer complaints have almost doubled in the last year, with an astonishing 66 million grievances reported. Telecoms, banking, public transport, tourism and tradesmen were among some of the other chief offenders. With this huge rise in complaints being alarming news for businesses.
A Decline in Service
One of the chief reasons behind the increased number of complaints is that internet shopping. Has had a significant impact on customer service. The lack of face-to-face contact and reduced human interaction means there is more potential for mistakes such as delivery errors. Not only are businesses less invested in providing a personal service, but when things do go wrong, there can be significant delays in rectifying issues. In addition, customer queries are often dealt with by an external third party, which can time-consuming and frustrating for clients.
Action monitor program
Have Your Voice Heard Customers are more aware than ever of their rights, and whilst the internet. May have contributed to a decline in service standards, luckily. It has also made it easier than ever to have your issue addressed. Rather than having to visit a shop in person or post a strongly word letter of complaint, it is now possible to draw attention to poor customer service online. A survey by communications agency Fishburn Hedges and Echo Research found that 36% of people had used a social media platform to contact a big company. The public embarrassment of customers taking the opportunity to utilise the internet and means complaints should be dealt with swiftly.Tags: Monitor